Description
The Supply Chain Supervisor Belgium & Netherlands plays a key role in ensuring operational excellence across the end-to-end supply chain for both markets.
This position oversees customer service, logistics operations, and order management , ensuring best-in-class service to our clients and Maisons.
The role includes supervision of a team of five , coordination with internal departments (Sales, Finance, Marketing), and strong collaboration with regional and central Supply Chain teams to guarantee alignment, accuracy, and efficiency across all activities.
Demand planning
· Responsible for the Demand Planning for both Belgium and the Netherlands and work closely with the central Demand Planning teams and Finance/Sales teams to ensure accurate volume forecasts and alignment between demand and supply.
· Lead the S&OP process , providing inputs related to fulfilment rate, forecast accuracy, stock level, logistics performance, obsoletes and slow movers, inventory constraints, and.
· Ensure the roll-out of the Integrated Business Planning Project for the 3 markets. Promote the change management to adopt the new processes and tools (Maestro, Machine Learning for forecasting, Lifecycle Management status, etc).
Order-to-Cash and Customer Service
· Oversee the order-to-cash cycle for both Belgium, Netherlands and Luxembourg, ensuring timely and accurate order processing, invoicing, and delivery.
· Supervise and support the Customer Service team , ensuring high responsiveness and problem-solving capability for all customer-related matters.
· Act as the main point of contact for Maisons, sales and marketing teams, and distributors regarding order and delivery status.
· Ensure compliance with Moët Hennessy and LVMH policies, maintaining high-quality standards across the process.
· Roll out the initiatives in order to cash automation (specially order taking) to focus on customer care.
Logistics and 3PL Coordination
· Manage and monitor 3PL performance , including warehousing, co-packing, transport, and distribution across the 3 markets, even when the Logistics activity is operated by the Central teams in MHCS/Cognac.
· Track and optimise supply chain KPIs , including on-time delivery, fulfilment rate, OTIF and logistics cost performance (even with Central warehouse).
· Lead continuous improvement initiatives to enhance efficiency, reduce lead times, and improve service quality.
Leadership and Team Development
· Supervise and develop a team of five , providing coaching, feedback, and training to enhance their skills and performance.
· Foster a culture of collaboration, accountability, and customer orientation within the Supply Chain team.
· Partner closely with other market teams and regional functions to ensure consistency and best practices across the cluster.
Education & Experience
Bachelor’s or Master’s degree in Supply Chain Management, Logistics, or Business Administration.
Minimum 5 years of experience in Supply Chain, Logistics, or Customer Service within FMCG, luxury, or beverage industries.
Experience managing 3PLs, transport, or warehouse operations.
Strong analytical and problem-solving skills; data-driven approach.
Solid understanding of ERP systems (SAP) and Microsoft Office tools (especially Excel).
Languages
Fluent in English; proficiency in French and/or Dutch is highly desirable.
Skills & Attributes
Excellent communication and stakeholder management skills.
Strong leadership and team management capabilities.
Hands-on, structured, and proactive approach.
Ability to multitask, prioritise, and deliver under tight timelines.
Strong customer focus with a collaborative mindset.
Eligibility:
Right to work in Belgium.
